Company Overview
Company: Emirates Logistics LLC
Location: Dubai, United Arab Emirates
Industry: Logistics, Transportation, and Supply Chain
Emirates Logistics LLC is one of the leading logistics and freight companies in the UAE, offering top-notch solutions in warehousing, transportation, freight forwarding, and customs clearance. With over two decades of excellence, the company provides end-to-end services to clients across multiple sectors. Emirates Logistics values professionalism, integrity, and innovation in all aspects of its operations.
Job Description
The Customer Service Representative will serve as the primary point of contact for clients, ensuring smooth communication and timely delivery of logistics services. This role involves coordinating with internal departments, tracking shipments, and resolving customer concerns to guarantee a high level of client satisfaction.
Key Responsibilities
- Handle inbound and outbound calls, emails, and inquiries from clients.
- Manage shipment documentation, including invoices, delivery notes, and tracking details.
- Coordinate with the operations and warehouse teams to ensure timely dispatch and delivery.
- Update clients regularly about the status of their consignments.
- Resolve customer issues efficiently while maintaining professionalism.
- Maintain accurate records in the company’s CRM system.
- Support the logistics team with follow-ups on customs clearance and transport arrangements.
- Provide feedback and suggestions to improve overall service quality.
Qualifications & Skills
- Minimum Bachelor’s Degree in Business Administration, Logistics, or related field.
- At least 1–3 years of experience in customer service (preferably in logistics or transportation).
- Excellent communication and interpersonal skills.
- Proficiency in MS Office Suite and familiarity with CRM systems.
- Strong problem-solving and multitasking abilities.
- Fluency in English (Arabic or Hindi is an added advantage).
Job Type & Schedule
- Job Type: Full-time, Permanent
- Work Schedule: 8 hours per day, 6 days a week
- Location: Dubai, UAE (On-site)
Salary & Benefits
- Salary Range: AED 3,500 – AED 5,000 per month (depending on experience)
- Benefits Include:
- Free visa & medical insurance
- Paid annual leave
- End-of-service benefits
- Performance-based incentives
- Training & development opportunities
Career Growth
Emirates Logistics provides structured growth opportunities within the company. Outstanding performers may advance to roles such as Customer Support Supervisor, Operations Executive, or Account Manager within 1–2 years.
Application Deadline
Deadline: November 20, 2025
How to Apply
Interested candidates can apply directly through the official company portal or job listing below:
Apply Now on Indeed
Why Join Emirates Logistics?
Emirates Logistics LLC is not just a workplace — it’s a growth platform where innovation meets opportunity. Employees are treated as valuable team members, with recognition for hard work and access to global-level training. If you are passionate about customer satisfaction and want to grow in the logistics industry, this is the ideal opportunity for you.
