Company Overview
Company: Royal Orchid Luxury Hotels
Location: Dubai, United Arab Emirates
Industry: Hospitality & Tourism
Royal Orchid Luxury Hotels is one of the most prestigious hospitality chains in Dubai, known for its five-star service, modern design, and dedication to guest satisfaction. The company operates multiple luxury hotels across the UAE, offering world-class amenities such as fine dining, spas, event spaces, and personalized guest experiences.
With an expanding network of properties, Royal Orchid is seeking passionate, well-groomed, and professional Hotel Receptionists to join their front office team. The role is ideal for candidates who are customer-oriented, organized, and eager to work in a fast-paced international environment.
Job Description
As a Hotel Receptionist, you will be the first point of contact for guests arriving at the hotel. Your main responsibility will be to ensure a warm welcome, smooth check-in and check-out experiences, and to provide excellent service throughout their stay. This role also involves handling guest inquiries, reservations, payments, and maintaining front desk records.
The ideal candidate should possess excellent communication skills, a friendly personality, and the ability to multitask efficiently. Since the hotel caters to international visitors, fluency in English is essential, while additional language skills (Arabic, Hindi, or French) are an advantage.
Key Responsibilities
- Greet guests warmly as they arrive and assist them through the check-in process.
- Handle guest check-outs, process payments, and issue invoices accurately.
- Manage room bookings, cancellations, and modifications in the hotel’s reservation system.
- Answer phone calls and emails promptly and professionally.
- Provide information about hotel facilities, promotions, and local attractions.
- Liaise with housekeeping, maintenance, and concierge departments to fulfill guest requests efficiently.
- Resolve guest complaints in a calm and effective manner while maintaining hotel standards.
- Ensure the front desk area is tidy, presentable, and stocked with necessary materials.
- Record guest feedback and report issues to management.
- Follow company policies and safety procedures at all times.
Qualifications & Skills
- Minimum High School Diploma (Bachelor’s degree preferred).
- At least 1–2 years of front desk or receptionist experience (hotel experience is a plus).
- Exceptional verbal and written communication skills in English.
- Proficiency in Microsoft Office and hotel reservation software (Opera or Fidelio).
- Well-groomed appearance and professional etiquette.
- Strong interpersonal skills with the ability to handle pressure and multiple tasks.
- Friendly, approachable, and customer-service oriented.
- Willingness to work flexible shifts, including weekends and holidays.
Job Type & Schedule
- Job Type: Full-Time, Permanent
- Work Schedule: 8–9 hours per day, 6 days per week (rotational shifts)
- Location: Dubai, UAE
This position requires flexibility, as hotel operations run 24/7. Employees may work morning, evening, or night shifts depending on the roster.
Salary & Benefits
- Salary Range: AED 3,000 – AED 4,500 per month (based on experience and performance)
- Benefits Include:
- Free employment visa and medical insurance
- Free shared accommodation near the hotel
- Free daily meals provided by the hotel cafeteria
- Transportation to and from the hotel
- Paid annual leave (30 days per year)
- End-of-service gratuity as per UAE labor law
- Career development and training opportunities
Career Growth Opportunities
At Royal Orchid, your career in hospitality can progress rapidly based on dedication and performance. The hotel encourages internal promotions and provides continuous training in customer service, management, and language skills.
After one year of consistent performance, Receptionists can be promoted to Front Office Supervisor or Guest Relations Officer roles. With further experience, one can advance to Assistant Front Office Manager or even Front Office Manager positions in future.
Royal Orchid’s multinational work environment also allows employees to transfer between branches across the UAE, offering exposure to diverse guests and operations.
Work Environment & Culture
Working at Royal Orchid is a blend of professionalism, teamwork, and cultural diversity. Employees come from more than 25 different countries, creating a friendly and supportive workplace. The management prioritizes employee well-being and recognizes achievements through awards and monthly performance bonuses.
Front desk staff are trained to deliver service excellence, maintaining calmness even during peak check-in hours. The work environment is modern, equipped with the latest booking and communication systems, ensuring efficiency and accuracy in every guest interaction.
Application Deadline
Application Deadline: November 25, 2025
How to Apply
Interested candidates are encouraged to apply through the hotel’s official job listing or via trusted job portals. You can apply directly using the following link:
Apply Now on Indeed
Apply NowAlternatively, candidates may also send their updated CV with a professional photo to:
📧 careers@royalorchidhotels.ae
(Please mention “Application for Hotel Receptionist – Dubai” in the subject line.)
Why Join Royal Orchid Luxury Hotels?
Joining Royal Orchid means becoming part of a brand that believes in excellence, respect, and growth. Here’s why many hospitality professionals choose Royal Orchid:
- 🌟 Prestige: Work for a top-tier hotel chain recognized globally.
- 🤝 Team Spirit: Experience a multicultural, collaborative team.
- 📚 Learning & Development: Access ongoing training sessions and English communication workshops.
- 💼 Career Growth: Clear promotion path and internal mobility.
- 🏆 Recognition: Monthly awards for “Employee of the Month” and “Service Star.”
- 💖 Work-Life Balance: Supportive management and employee engagement programs.
Whether you’re starting your career in hospitality or aiming to grow in a reputable hotel group, Royal Orchid Luxury Hotels offers a rewarding and stable environment to achieve your professional dreams.
Quick Summary
| Details | Information |
|---|---|
| Job Title | Hotel Receptionist |
| Company | Royal Orchid Luxury Hotels |
| Location | Dubai, UAE |
| Job Type | Full-Time, Permanent |
| Salary Range | AED 3,000 – AED 4,500 |
| Benefits | Free Visa, Meals, Accommodation, Insurance |
| Experience Required | 1–2 Years |
| Deadline | November 25, 2025 |
| Apply Link | Apply Now on Indeed |
